Welcome to the Citizen Portal
We are pleased to offer our citizens, businesses, and visitors access to government services online, 24 hours a day, 7 days a week.
Please click How To Instructions or visit our other Training Resources to get started. Learn how to create an account, apply for a permit, and make a payment by credit card (Visa, Mastercard, Discover).
Please direct technical questions on using Accela Citizens Access (ACA) to (901) 222-8355. For specific questions about your application, please contact:
Construction Enforcement: 901.222.8300
Planning & Zoning (Land Use and Development Services): 901.636.6619 or 901.636.7384
Engineering (City of Memphis): 901.636.6960
Fire (City of Memphis) : 901.636.5401
Public Works - Short-term Rentals (City of Memphis): strr@memphistn.gov or 901.636.7433